Help and Support

We Are Always Here for You

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Instagram: LuxeHair

WhatsApp: Click Here

Email: support@luxewebshop.eu

Frequently Asked Questions

Exchanges and Returns

Yes, LuxeHair hairpieces can be washed. Read more about washing and care at THIS link.

You can curl and straighten the hair as long as the temperature does not exceed 180°C (For Classic Protein Fibre Wigs, the maximum temperature is 170°C.). Carefully watch the video to see how to curl it, as the technique differs from curling human hair.

VIDEO

This hair has no more shine than healthy natural hair. If you notice a little shine at first, it will fade after a few wears.

Need help choosing your hair colour?

Feel free to contact us on WhatsApp (the icon in the bottom-right corner of your screen) or through our Instagram profile @luxe.hair.eu

Send us a few photos or videos of your hair in daylight, ideally taken outdoors. Our hairdresser will recommend a shade and help you find your perfect match. 

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Ispravno ✅

Okrenite lice prema prozoru i snimite nekoliko fotografija ili video. Također, slike na otvorenom su odlične, pod uvjetom da Sunčeve zrake ne padaju direktno na kosu. Ako želite, možete sakriti lice.

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Kontra svijetlo ❌

Nemojte okretati leđa jakom izvoru svjetlosti kao sto je prozor.

Ni jedan izvor svjetla osim prirodnog nije dobar izbor.

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Očistite leću ✅

Izuzetno je važno očistiti sočivo kamere kako biste dobili jasnu sliku s vjerodostojnim prikazom boje vaše kose.

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Direktno Sunce❌

Izbjegavate direktno Sunčevo svjetlo, jer ono može učiniti da boja kose izgleda svjetlije nego što zapravo jest, čime se smanjuje vjerodostojnost slike.

Of course! Get in touch and we will be happy to help. You can exchange the product or return it for a refund within 15 days of receiving it. We may ask for a few photos of the product before arranging an exchange or return. Thank you for your understanding. 
 
Read more HERE.
 
There is no need to worry. All our products are designed for a secure fit, so your hairpiece will stay in place even in demanding situations. 
 

Learn more about our exchange and return policy.

 

 
 

If you have received the wrong product, please contact us and we will replace it with the correct item free of charge.

If your product was damaged in transit or has a manufacturing defect, please contact us and we will replace it free of charge. You will need to send us photos or a video of the product.

Please send us a private message urgently so we can update your details before dispatch. If the parcel has already been sent and cannot be redirected to your address, you will be responsible for any additional postage costs.

If you would like to change or cancel your order, please contact us as soon as possible. Depending on its status, we may be able to make changes or cancel it before dispatch. Unfortunately, once the parcel has been sent, changes are no longer possible. You may refuse delivery if you agree to cover the additional postage costs.