Terms and Conditions of Purchase

These terms and conditions set out the procedures for ordering, payment, delivery and returns for goods offered on our website. The supplier (Seller) is FEMMAS GLOBAL d.o.o., and the Customer is a visitor who selects at least one product, completes the electronic order form and submits it to the Seller. All prices are in euros and include VAT.

Registration

Customers may shop with or without registering. Registration requires an email address and password.

Ordering

Orders can be placed 24 hours a day, 7 days a week, using the electronic order form (the online shop basket). A Customer is any person who orders at least one product electronically, provides the required information and submits the order. All prices are in euros and include VAT. Goods are ordered electronically by selecting a product and adding it to the basket. An order is considered placed when the Customer selects and confirms the payment method.

Payment

Payment options:
  • Cash on delivery (cash payment upon receipt)
  • By Mastercard, Maestro or Visa card

Order Confirmation

After placing an order, the Customer receives confirmation by email.

Delivery

Delivery Within Croatia: Delivery is by express courier on working days.
  • Your parcel arrives at your address within 1–3 working days (up to 7 days for islands, according to the courier’s schedule).
  • The Customer may refuse a parcel if it is visibly damaged.

Delivery Charges

Delivery charges are shown at checkout and depend on the courier service and the number of items.

Returns

The Customer may withdraw from the contract (return the order) within 14 days of receiving the parcel, without giving a reason. Send your request to prodaja@luxewebshop.eu Return conditions:
  • The product must be unworn, undamaged and in its original packaging.
  • If the goods meet these conditions, a refund will be paid to the Customer’s bank account.
  • Otherwise, the goods will be sent back to the Customer, who must pay the postage.

Exchanges

Exchanges are available within 14 days of receiving the parcel. The Customer pays postage in both directions. Conditions:
  • The product must be undamaged and in its original packaging.
  • Hair extensions must not have been unwrapped.
  • The wig must have its tag and lace intact.
To request an exchange, email prodaja@luxewebshop.eu with the subject line: EXCHANGE: ORDER NUMBER. — You can find your order number in the confirmation email received after placing your order.  

Electronic Communications

By visiting this website, you agree to communicate electronically. Agreements and notices delivered electronically are considered legally valid in the same way as written documents.

Changes to the Terms and Conditions

FEMMAS GLOBAL d.o.o. reserves the right to amend these terms and conditions. All changes will be published on the website.

Card Payment Security

Your data is kept confidential and protected using the latest version of TLS encryption. Online payment pages are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption encodes data to prevent unauthorised access during transmission. This enables information to be transmitted securely and prevents unauthorised access during communication between the user’s computer and the WebPay service, in both directions. The WebPay service and financial institutions exchange data over a virtual private network (VPN), protected against unauthorised access. Monri Payment Gateway is certified to the PCI DSS Level 1 security standard required by Visa and Mastercard rules. The Merchant does not store card numbers, and card numbers are not accessible to unauthorised persons.

Personal Data Protection and Collection Statement

We undertake to protect our customers’ personal data by collecting only the essential information about customers and users required to fulfil our obligations. We inform customers how collected data is used and regularly offer them choices regarding its use, including the option to have their names removed from lists used for marketing campaigns. All user data is kept strictly confidential and is accessible only to employees who need it to perform their work. All our employees and business partners are responsible for complying with privacy protection principles.

Delivery

Ordered products are packed to prevent damage during normal handling. On receipt, the Customer must check the parcel’s condition and immediately report any damage to the delivery driver (an employee of the delivery company). The Seller disclaims liability for damage that may occur during delivery. If the Customer does not receive the goods or a delivery notification within the expected period after dispatch, they may notify the Seller so that the parcel can be traced or a replacement sent. If the Customer refuses delivery of goods they ordered, the Seller may seek reimbursement of all associated delivery costs. The Seller undertakes to dispatch the parcel once confirmation approving the online transaction has been received. Following receipt of that confirmation, the Seller will dispatch the parcel within 5 (five) working days. Once the delivery company has received the parcel from the Seller, the Seller is no longer responsible for the subsequent delivery process, delays or problems arising from further handling and delivery of the goods. If the Customer chooses a product download instead of delivery, the Seller will send an email containing download links and instructions. On receipt of this email (the download notification), the Customer may download the product immediately.

Complaints

The Seller undertakes to supply a product that is in proper working order and corresponds to the description on www.tvrtka.hr. Images illustrating products on the website may differ from the actual appearance, and the Customer may not make a complaint on this basis. The Seller accepts full responsibility for technical defects in audio recordings stored on a sound carrier. The Customer must report a defect within 4 (four) working days. After reporting it, the Customer must return the faulty product by post with proof of delivery. The Seller will then send a replacement at no extra charge within 3 (three) working days. In this case, the Customer is entitled to a replacement product only, not a refund. The Seller is not responsible for damage or other obligations that fall within the responsibility of the delivery company. Complaints may be submitted within the statutory period. If a parcel has a visible defect, the Customer does not have to accept it. A complaint should be emailed within 8 days with the subject: COMPLAINT: ORDER NUMBER. You can find your order number in the confirmation email received after placing your order.

General

FEMMAS GLOBAL d.o.o. reserves the right to amend these terms and rules. Changes will apply to the use of the Luxewebshop.eu website. The Customer is responsible for the accuracy and completeness of information entered when shopping. The services provided by the Luxewebshop.eu online shop do not include the costs of the computer equipment or internet access used to visit our website. FEMMAS GLOBAL d.o.o. is not responsible for telephone charges, internet traffic or any other associated costs. Although FEMMAS GLOBAL d.o.o. aims to provide the best possible service, it cannot guarantee that the services on Luxewebshop.eu will meet your needs or be free from errors. If you encounter an error, please report it by email to prodaja@luxewebshop.eu so that we can resolve it as quickly as possible.