Exchanges and Returns
We want you to feel confident when ordering from LuxeHair. If the shade is not right or you would like a different product, contact us as soon as possible after receiving your order. Our team will guide you through the exchange or return process and help find the best solution.
How to Arrange an Exchange or Return
Return Delivery Costs
The Customer usually pays return postage, unless the item arrived incorrect, damaged or faulty. In that case, LuxeHair covers the cost. Contact us before sending anything back so we can agree on the next steps.
Exchanging for Another Shade or Product
If the product is unused, we will be happy to help you choose another shade or product. Return it with your receipt in its original satin bag.
Refunds
Once your return is approved, your refund will be processed within a maximum of 14 days, and often much sooner. Processing time depends on your bank, card provider or delivery service.
Used Products Cannot Be Returned
For hygiene reasons, products cannot be returned or exchanged if they have been worn, brushed, washed, styled, perfumed, cut, altered or damaged after receipt.
Important Note
Please contact us before sending products back. Returns or exchanges sent without prior confirmation may take longer to process or may not be accepted.
Need Help?
If you have a question about an exchange or return, send us your order number and the email address or phone number used for your purchase. Our team will review your request and let you know the next steps.