Delivery and Payment

Once your order has been dispatched, we will email you a tracking link. Use it to check the latest status of your LuxeHair parcel and see where it is. If you have not received a tracking link, please contact us.

Cash on delivery is available only when shown as a payment option at checkout. If it is not available for your country or order, please choose one of the other payment methods before confirming your order.

Orders are delivered by courier to the home address you enter at checkout.

Tracking can take a little time to update after the courier collects your parcel. If the status has not changed for several working days, send us your order number and we will help check on it.

Delivery to Croatia and Slovenia usually takes 1–3 working days, except for islands, where it may take up to 5 working days. Estimated delivery times for other EU countries are shown at checkout before you confirm your order. Delivery times may vary depending on the delivery method, public holidays and the courier’s workload.

If you need to change your order details, contact us as soon as possible. We can make changes only before the order has been packed or dispatched.

Orders can be cancelled only before processing and dispatch. If your parcel has already been sent, cancellation may no longer be possible.

If you entered the wrong address, send us the correct details immediately. Once the order is out for delivery, we cannot guarantee that the delivery address can be changed.

If an item is missing or arrives damaged, contact us with your order number and clear photos of the parcel and product. Our team will review the case and help with the next steps.