Exchanging or Returning an Item
HOW TO EXCHANGE OR RETURN AN ITEM
If, after receiving your item, you would like to exchange it for another shade or product, please contact us using one of the following methods:
Instagram by private message, WhatsApp (the icon at the bottom-right of your screen) or by email: prodaja@luxehair.eu
The first condition for an exchange or return is that the product must be unused. We check products for signs of use.
The second condition for an exchange or return is that no more than 15 days have passed since purchase.
Returned goods must be sent back in their original, undamaged packaging. On receipt, we will check that the product is in good condition and undamaged. If the product is found to be faulty or damaged due to the Customer’s actions, the exchange will be refused and the product returned to the Customer at their expense.
An ordered item cannot be exchanged or returned for a refund if it has been worn or used.
Exchange and Return Costs
The Customer pays the costs of exchanging or returning goods for a refund, except when an incorrect or faulty item has been received.
If you are in Mostar, you can exchange or return your item in person at our store.